24/7 DEDICATED TECHNICAL SUPPORT

We're Here to Support & Power Your Systems

A dedicated engineering team providing direct technical support to ensure seamless, uninterrupted operations for your facility.

Avg Response: 35 minutes
24/7 Technical Support
First-Contact Resolution
Support Engineers Online

Ready to Help Instantly

Whether you have an operational query or want to configure a new feature, our technical support is at your service.

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SUPPORT & ASSISTANCE CHANNELS

Choose Your Preferred Support Channel

Multiple dedicated channels to get fast technical help and training resources.

Support Tickets

35 minutes

Open a dedicated technical ticket to track technical inquiries, updates, or issues with real-time status notifications.

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Knowledge Base & Docs

+100 Guides

Comprehensive interactive documentation and video tutorials covering all system modules, billing setup, and appointments.

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Frequently Asked Questions

Instant Answers

Direct answers to the most common questions regarding ZATCA integration, medical records, and user permissions with live search.

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Direct Contact & WhatsApp

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Connect directly with support via WhatsApp or email for urgent inquiries and quick consultations.

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FREQUENTLY ASKED QUESTIONS

Instant Answers to Most Common Questions

Quickly search through our FAQs or filter by category to find immediate solutions.

ما هي تواريخ إنفاذ الفوترة الإلكترونية (فاتورة)؟
لماذا يجب ان اختار نظام برودنت لطب الاسنان؟
ما هو الفرق بين الدعم الفني والتدريب؟
كيف يمكنني ربط البرنامج الطبي مع الحسابات؟
ما هي خيارات التدريب المتوفرة؟
لماذا جدارة لتقنية المعلومات؟
ما نوع التطوير او التحسين في المنشأة الذي سيحدثه نظام برودنت؟
ما هي ساعات العمل لقسم الدعم الفني؟
ما هي رسوم الدعم الفني ؟
هل نظام برودنت يدعم نظام الترميز العالمي ICD 10 Codes ؟
هل نظام برودنت مربوط مع شركات التأمين ؟
هل يوجد خدمة عمل نسخة احتياطية , وهل استطيع عمل نسخ احتياطية على خوادم خارجية ؟
هل يتوفر في نظام الحسابات جزء يخص المخزون وإدارته؟
ما هو دعم الفوترة الإلكترونية؟
الخطوات لتغيير التقويم من هجري إلى ميلادي في ويندوز 11
ما هي متطلبات الأجهزة والخادم للبرنامج ؟
How do I open a support ticket and what is the expected response time?
Are Jadara systems compliant with ZATCA Phase 2?
How is clinic & patient data backed up securely?
Do you provide team onboarding and training sessions?
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Feel free to open a ticket or contact us via WhatsApp; keeping your clinic operational is our top priority.

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